Frequently Asked Questions

Help with all your banking needs. 

Answers to the most common questions, conveniently at your fingertips. 

Skip a visit to the branch or a call to our Experience Center by using our resources below! Find the answers to our most asked questions.  

Banking Accounts: 

Your account number can be found at the bottom of your checks - it is the second set of numbers following the routing number: 101100728.

You can also see your account number on page one of your monthly account statement just under the Summary of Accounts section. If you receive E-Statements, you can login to Online Banking and access your statements.

You can also retrieve your account number by seeing us in person.

Find a Branch Location

Mail
Find the reorder slip that’s attached to your 3rd book of checks in your last order and pop it in the mail. This is especially quick and simple if you don’t need to update any of your information!

Online

Visit the Deluxe website

Phone
Call our Customer Experience Center at 1.800.280.0123 or 785.267.8900

Visit a Branch
We have representatives at any of our branch locations who will be happy to assist you with a reorder, help you pick a new design or make address changes as necessary.  

Checks are posted in serial number order, all other debits are posted in the order shown below.  Multiple debits of the same type of transaction are posted smallest to largest amount. 

The below items are posted as they are received:

  • Outgoing Domestic Wire Transfer Debit
  • Deposit Correction
  • Outgoing Foreign Wire Transfer Debit
  • Returned Deposit Item
  • Force Posted Debit
  • Force Paid ACH Withdrawal
  • ACH Debit Adjustment
  • Transfer Withdrawal (initiated by bank per customer request)
  • Automatic Loan Payment (initiated by bank per customer request)
  • Miscellaneous Debit

The below items post after the items listed above:

  • CoreFirst ATM W/D
  • Debit Card W/D
  • Non CoreFirst ATM W/D
  • CoreFirst ATM Transfer
  • Non CoreFirst ATM Transfer
  • ISA Fee
  • Cashed Check
  • Automatic Loan Payment (initiated via digital services)
  • Transfer Withdrawal (initiated via digital services)
  • ACH W/D
  • Withdrawal
  • Check
  • Account Link/Sweep Transfer Debit
  • ATM Fee
  • Interest Charge on Negative Funds
  • Backup Withholding

The balance used to determine whether an item may be charged an overdraft or NSF funds fee is the Current Balance at time of posting, less any holds. Holds can include deposit holds where funds availability may be delayed, or transactional holds such as debit card Preauthorizations. 

101100728

Debit and Credit Cards:

Enroll your eligible card by visiting ScoreCardRewards.com

ScoreCard Rewards apply only to Credit Cards. 

After enrolling your eligible card, just visit ScoreCardRewards.com

ScoreCard Rewards apply only to Credit Cards. 

Make your travel smooth and hassle-free by contacting CoreFirst BEFORE you hit the road. Notifying us in advance will ensure your Visa Debit Card transactions are not blocked by our fraud monitoring system. Without prior notification, transactions that appear to be outside of your normal spending behavior could potentially be blocked. 

Let us know by calling 785.267.8900 or 1.800.280.0123.

If AFTER HOURS, please follow the Lost Card prompts.

Online and Mobile Services: 

Enrolling in Online Banking is EASY! Just hit theLogin icon on the top ribbon and then Enroll Now and follow the instructions for the Primary Account Owner. Secondary account owners will need to visit one of our branch locations or contact Customer Service for enrollment instructions.

  • Make sure you are enrolled in Online Banking   
  • Download the App by navigating to Google Play or the App Store and search for CoreFirst Bank & Trust    
  • Utilize your Internet Banking ID and Password to login    

No enrollment necessary! Mobile Deposit is automatically available to customers who have enrolled in Online and Mobile Banking, and have downloaded the CoreFirst Banking app for iPhone® or Android™

  • Make sure you are enrolled in Online Banking
  • Login to Online Banking and navigate to: Settings and Text Enrollment 

Up to 10 deposits can be submitted daily up to $1,500 per day. Consumer accounts have a monthly deposit limit of up to $3,000.

Business customers: limits may vary, please contact your Relationship Manager for details.

Can’t find what you need? 

Our friendly customer service team is ready to help answer any question you may have about your accounts.

Contact Us

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Bank accounts? Check!

Whether you are looking for a great interest rate or just the basics, we have a checking account that will meet your needs.